California Privacy Policy

Reservoir, Inc. (“Reservoir,” “we,” “us,” “our”) respects your privacy. This California Privacy Notice (“Privacy Notice” or “Notice”) supplements our Privacy Policy that describes how we collect, use, and disclose your personal information and any rights you may have with respect to such information in connection with our website(s), microsite(s), mobile website(s), and mobile application(s) (collectively, “Sites”) and any other means by which we provide our services or perform other business activities (collectively, “Services”). The Notice does not apply to personal information we collect in an employment or business-to-business context. This Notice is applicable solely to residents of the State of California.

Please read this Privacy Notice and our Privacy Policy before using our Sites or Services.

1. About This Privacy Notice

Privacy notice changes

This Privacy Notice is subject to change. We encourage you to review it frequently for amendments. Unless otherwise stated, changes are effective immediately upon posting and you accept these changes by continuing to use the Sites or Services.

Conflict between this notice and laws and regulations

When federal, state, or local laws or regulations require a higher level of protection for your personal information, those laws or regulations govern.

2. Information We Collect

Personal information

We may collect, directly or through service providers, information that personally identifies, relates to, describes, or is capable of being associated with you (“personal information”), including:

• Identifiers such as name, address, email address, phone number, date of birth, user ID, account login credentials, driver’s license or other government identification number, user verification data;
• Characteristics of protected classifications under applicable law such as age;
• Commercial information such as Reservoir account details and status;
• Internet or other electronic network activity information such as IP address, device specifications, browsing and search history, clicks, information about how you interact with our emails and digital advertisements, and other data collected by cookies and similar technologies;
• Geolocation data such as non-precise geographic location indicators from your devices, addresses, and nearest metro area;
• Audio, electronic, visual, thermal, olfactory, or similar information such as records of email or other conversations with users, copies of government identification cards, photos you submit to us;
• Professional or employment information such as employer, title, industry, occupation;
• Education information such as degree type, major or field of study, enrollment dates, honors, GPA; and
• Inferences drawn from other personal information that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Some of the personal information listed above may be considered sensitive personal information under relevant privacy laws. Depending on your state of residence, this may include your account login credentials and driver’s license or other government identification card information. 

We use Stripe to verify users’ identities. By scanning identification information and/or submitting photos through the Sites, you choose to provide this information to Stripe. Stripe processes this information as our service provider and as its own data controller. See Stripe’s information sheet for more details. Stripe is the sole data controller of the biometric identifiers it creates as part of the verification process. We do not receive or control such identifiers.

Deidentified and aggregate information

We may deidentify or aggregate personal information or other data we collect and may use and disclose it for any business purpose permitted by applicable law. Once deidentified or aggregated, this data is no longer considered personal information because we cannot reasonably associate it with an identifiable person.

Usage data and sites activity

We, our service providers, and other third parties automatically collect information in connection with the actions you take on our Sites (“Usage Data”). For example, each time you use our Sites, we may automatically collect the type of web browser you use, the type of device you use, your operating system and version, your Internet Service Provider, your IP address, your mobile device or other unique identifier, the pages you view, referring and exit pages, the date and time of your visit, the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. If we can reasonably associate this information with you, we treat it as personal information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as Usage Data.

Communication recordings

We may record calls and retain the content of text messages, chat transcripts, emails, and other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

‍

3. How We Use and Disclose Information

General uses

We may use personal information for the following purposes:

• Providing the Sites and Services: to create user profiles, verify your identity, operate the Sites and Services, respond to requests for information, keep users informed about the status of their Services, and for general servicing and customer support purposes;
• Marketing and analytics: to market our or third parties’ products and services, perform analytics;
• Other company communications: to otherwise communicate with you about our Sites or Services;
• Product research and development: to conduct research and analysis for maintaining, protecting, developing, and improving our Sites and Services;
• Business operations: to evaluate, develop, and improve business operations, conduct audits, resolve technical issues, and perform business administration and other normal business activities;
• Compliance: to comply with legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others; 
• Information security and fraud prevention: to verify your identity and operate information security and anti-fraud programs; and
• Other purposes: as otherwise described to you at the point of collection, with your consent, or as otherwise required by law.

Third-party selling

We may disclose personal information, including Identifiers, Professional or employment information, and non-precise geolocation indicators (e.g., address or nearest metro area), to the educational institutions you attended. These disclosures may qualify as a “sale” under certain privacy laws. The schools may use this information for general business purposes, including marketing.

Other third-party disclosures

We may occasionally disclose your personal information to third parties for purposes that do not constitute a sale. For example:

• To comply with the law;
• To respond to legal requests (including court orders, investigative demands, and subpoenas) if, in our discretion, we believe it is necessary or appropriate;
• To prevent or stop any illegal, unethical, or legally actionable activity;
• To protect the safety, property, or rights of ourselves, consumers, or any other third party;
• In connection with a proposed or actual merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), or similar corporate transaction;
• To businesses controlling, controlled by, or under common control with us; and
• For additional purposes with your consent or at your direction, including disclosure of your identification information and photos to Stripe for identity verification purposes and to potential employers.

‍

4. Personal Information Retention

We retain your Personal Information in accordance with our record retention policies which are informed by our legal, regulatory, tax, and/or accounting obligations as well as business needs. The term for which we retain each element of your Personal Information may be longer or shorter than the term we retain other elements, and the term for which we retain your Personal Information may differ from the term for which we retain other people’s Personal Information depending on your relationship with us.

5. Right to Opt Out of Sales

As a California resident, you may direct us not to sell your personal information to third parties. 

You may submit your opt out request via email to privacy@checkreservoir.com. After you submit your request, we may contact you to obtain additional information necessary to locate your record.

If you are an authorized agent submitting a request for another individual, you must provide a copy of a lawful power of attorney or written signed authorization from the individual (along with proof of your identity). After submitting the request, you will receive an email. You can respond to this email to provide the required documentation. We may contact you and/or the individual on whose behalf you claim to act to verify your authorization.

We will not discriminate against any individual for exercising their privacy rights under law or this Notice.

‍

6. Contact Us

If you have any questions about our Sites, Services, or this Privacy Notice, please contact us at privacy@checkreservoir.com.